Refund policy

Return and Refund Policy

Thank you for shopping at Gulfigo. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This Return and Refund Policy explains our guidelines and procedures for handling returns, replacements, and refunds.

By making a purchase through our website, you agree to the terms outlined in this Policy.

1. Replacement Eligibility

Product Eligibility

At Gulfigo, we take care to ensure that every product is delivered to you in its original condition.

If you receive a product that is:

  • Incorrect or different from the product you ordered;

  • Faulty or defective;

  • Broken; or

  • Damaged during delivery,

you may be eligible for a replacement, subject to the terms of this Policy.

Timeframe

Gulfigo will accept complaints regarding incorrect, faulty, broken, or damaged products made within 15 days of the date of delivery.

Replacement requests made within 2 days of delivery will be processed free of charge, provided the issue meets the eligibility requirements.

For replacement requests submitted after 2 days but within 15 days of delivery, additional charges may apply depending on the nature of the replacement and associated shipping or handling costs.

2. Replacement Process

Step 1: Contact Customer Support

To initiate a replacement request, please contact our customer support team at:

Email: info@gulfigo.com

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product, where applicable; and

  • A video showing the incorrect, faulty, broken, or damaged product.

Providing a video helps our team assess the issue and determine the appropriate solution. In some cases, an apparent product issue may be related to product usage or setup. Our customer support team may therefore provide instructions or troubleshooting assistance to help resolve the issue.

If our team determines that the product is genuinely incorrect, faulty, broken, or damaged, we will proceed with the replacement process.

Step 2: Return and Replacement

Depending on the circumstances, Gulfigo may use one of the following replacement methods:

Option A – Customer Return

We may ask you to return or ship the incorrect, faulty, damaged, or broken product in its original packaging, including the original product box and all accessories.

Our customer support team will provide you with the applicable return instructions and details after your replacement request has been approved.

Once we receive and verify the returned product, we will ship the replacement within 5 working days, subject to product availability.

Option B – Courier Pickup and Replacement

Where applicable, Gulfigo may arrange for a courier to collect the product from you. Please ensure that the product is safely packed and includes the original product box and all accessories.

Once the pickup and replacement process has been arranged, the replacement will generally be scheduled within 14 working days, subject to product availability and logistics.

3. Product Condition and Packaging

For eligible replacement requests, customers may be required to return the product with:

  • The original product box;

  • All original accessories;

  • Manuals or documentation, where applicable; and

  • Any other items originally included with the product.

Customers are responsible for ensuring that the product is appropriately packed when returning it, unless otherwise instructed by Gulfigo.

4. Change of Mind

Gulfigo does not offer replacements or refunds for change of mind.

A change-of-mind request includes situations where the customer:

  • No longer wants the product;

  • Ordered the wrong product voluntarily;

  • Changed their preference after placing the order; or

  • Simply does not like the product despite it being correctly supplied and free from defects.

5. Refund Policy

Gulfigo currently does not offer refunds for purchases made through our store.

Where a product qualifies under this Policy, the available remedy will generally be a replacement rather than a monetary refund.

Any exception to this policy will be considered solely at the discretion of Gulfigo and in accordance with applicable law.

6. Important Notes

  • Replacement requests must be submitted within the applicable timeframe.

  • Products may be inspected or assessed before a replacement is approved.

  • A replacement is subject to product availability.

  • Customers should not ship or return any product without first contacting Gulfigo and receiving return instructions.

  • Products damaged as a result of misuse, improper installation, unauthorized modifications, accidents, or failure to follow the manufacturer's instructions may not qualify for replacement.

  • Additional charges may apply to replacement requests made more than 7 days after delivery.

  • This Policy does not affect any rights you may have under applicable consumer protection laws.

7. Contact Us

If you have any questions regarding this Return and Refund Policy or would like to submit a replacement request, please contact us:

Gulfigo

Email: info@gulfigo.com

Our customer support team will review your request and guide you through the applicable process.